How to close PayPal case?

How to close PayPal case

For any reason, you have raised one Case or dispute against the Seller in PayPal. Now, Seller has resolved your issue and he wants you to close the Paypal dispute.

Now, you're stuck on how you will close the Case? Don't worry. In this article, we'll cover the topics like how to close disputes, how much time it takes to close, how to close a case before a refund, etc.

    How to close the PayPal case?

    If you want to close the pending Cases or disputes on the PayPal website, then refer following steps:

    1. Log in to your PayPal account and navigate to the Resolution center or Simply click on this link PayPal dispute center
    2. Then, Open the Desired case from the case list
    3. Select the Mask this problem as resolved option to close the case

    Once you select the given option, it will close your case immediately and will let PayPal and the seller know the status of the Case.

    How long does it take for PayPal to close a dispute?

    If you close the case by yourself, then it will get closed immediately. But if the case is escalated to PayPal's Case resolution team, then according to PayPal, it may take up to 30 Days.

    For more complex cases, it may take more than 30 days. This process includes tasks like collecting data from customers, contacting the seller, communicating with them to get their money back, etc.

    PayPal - closed dispute before refund!

    The seller wants you to close the dispute case before he refunds your money. What do in such a situation? 

    You don't need to follow the seller's instructions. Because, once you close the case, then you can't reopen or escalate the case to PayPal. A seller might not send you money back to your account.

    You've to wait for your money to get refunded to your PayPal or Bank account. Then, you can close the dispute case.

    How to reopen the closed case on PayPal?

    But, if such a situation happened then how to approach the PayPal support team to reopen or claim the disputed money?

    You can contact the PayPal support team through PayPal Support. Just elaborate on your query to them and tell them to reopen or claim your money back to your account. This might work for rare cases!

    FIX - Can't close PayPal Case!

    If you're not able to close the PayPal case through the Resolution center for any reason, then you can try to close it through PayPal's Contact Us page or by sending the Email directly to their Support team.

    They will definitely investigate the case and will close your case after you get a refund to your account.

    Our views

    From the above article, we've concluded that you can close your disputed payment case through PayPal's Resolution Center.

    If you've escalated the case to PayPal, then they will close it within 30 business days.

    If you are not able to close the case, then you can approach the PayPal Support team. They will investigate the reason and will close it from their end.

    If you have any concerns or queries regarding the article on how to close the PayPal case, then please comment down and let us know through the comment section.

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